Customer Journeys That Grow Your Business

Andzen is a global customer journey agency that creates buyer journeys to capture, nurture, convert and retain more customers for your eCommerce brand.
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Our Process

We know every eCommerce brand has a unique relationship with their audience! That’s why we create tailored customer journeys for nurturing a new subscriber to complete their first purchase, recovering abandoned carts, generating reviews and UGC, and driving up your customer lifetime value.

01 BRAND AUDIT

It all begins with a free audit of your brand! Here we uncover your current opportunities for growth and create a (no-obligation) proposal based on your unique business needs.

02 TAILORED STRATEGY

We analyze the performance of your eCommerce store at each stage of the funnel, and craft custom strategies to improve conversion and customer experience at each touchpoint.

03 CLIENT APPROVAL

We guide you through each step of the strategy so you can be sure we’re delivering maximum value to your business — and building upon what’s already working well for your brand.

04 JOURNEY CREATIVE

We then have our team of talented creatives to turn the strategy into beautifully-designed, highly-personalised touchpoints that will guide your customers along their unique buyer journey.

05 JOURNEY BUILD

Next our expert technical specialists go to work building your campaigns and flows, while seamlessly integrating a variety of marketing technologies to support your customer journey.

06 TEST & OPTIMISE

Next we set it live! But the work doesn’t stop there… We continue to test the creative and technical aspects of your buyer journey to optimize performance and customer lifetime value.

WE’RE NOT JUST ANOTHER
EMAIL MARKETING AGENCY

We hate to sing our own praises but… there’s a reason market-leading brands from all over the world choose to work with Andzen.

We were the first Klaviyo Elite Master Partner (their exclusive top tier) in APAC and the fifth in the entire world. After many years working with the Klaviyo team, getting our clients best-in-class results — it’s fair to say that we know the platform better than almost any service provider on the planet. Our leadership team have worked closely with Klaviyo for a number of years now and we have built a strong working relationship, that we’re extremely proud of.

We were also among the first marketing agencies (globally) to join the Shopify Plus Partner Program. With powerful insights, support, services, s, and tools — we’re uniquely equipped to help your online store grow and reach its full potential!

Klaviyo Master Elite & Shopify Plus Partner
Klaviyo Master Elite & Shopify Plus Partner

Our Services

We use email, SMS, and Messenger to simulate a personal 1-to-1 shopping experience for your online customers. We help you cultivate an engaged audience, eager to hear about every new product drop, seasonal promotion, or cross-sell offer.

EMAIL MARKETING

With our email marketing services, we help your brand to collect data, build on-brand customer experiences, and deliver personalized touchpoints at the right time — to convert and retain more customers. We only send the kinds of emails your customers’ love.

SMS MARKETING

Get your offers seen. With SMS we help you to communicate with your customers faster, and on the channel that they prefer.

MARKETING AUTOMATION

We create strategic, automated communications, to deliver 1-to1 shopping experiences for customers at all stages of their buyer journey.

MESSENGER MARKETING

Strategic messages that compliment email or stand alone.

LOYALTY MARKETING PROGRAMS

Incentivise loyalty, hit sales targets, and protect your margins.

ECOMMERCE MARKETING CONSULTING

Expert advice on driving up customer acquisition and retention.

Our Work

Take a look-see at what we’ve been up to…

Our Partners

Our Clients

 
Green Skin Wine
Dinosaur Designs
Buffalo Sports
esmi
Deliciou
Crooze
Boost Lab
The Natural Transformer
Med Cart
Runway Scout
MAAP
World Fitness Australia
Wotnot Naturals
Trade Mutt
White Glo
Adornmonde
Beginning Boutique
Mr Pool Man
 
 
 

Our Testimonials

We could tell you more about Andzen but our amazing clients say it oh-so well!

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Our Blog

Top tips for collecting and showcasing customer reviews with Okendo and Klaviyo

Top Tips for Collecting and Showcasing Customer Reviews (with Okendo and Klaviyo)

Earlier this year a fast fashion giant was fined a hefty amount of money for filtering out not-so-hot customer reviews from appearing online. Now, we won’t name names ( if you’re interested, do yourself a Google) but for obvious reasons...

The Email Marketer’s Guide to A/B Testing Part 2 (Email Campaigns and Automations)

It’s inevitable that some email campaigns (like new collection launches and major sales events) will perform better than others. But with regular A/B testing, you’re able to make strategic changes and improve your key metrics for all emails you send....

The Email Marketer’s Guide to A/B Testing Part 1 (Data Capture)

At Andzen, we go by the Japanese concept of ‘Kaizen’ which means continuous improvement — there’s no ‘set it and forget it’ around here. We will always look for ways to improve and strive for better results, especially as new...

Holiday Season Quick Wins For 2021 (4 Last-Minute Christmas Email Marketing Ideas)

So Black Friday is over, and you’ve realized that’s where the majority of your email marketing efforts were focused…. Whoops. With all of the hype surrounding BFCM, it’s easy to forget that the race isn’t over just yet. But don’t...

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Ready To Chat About Your Customer Journey?

Get started today with a complimentary audit of your brand — and discover your best opportunities for growth! We’ll also create a (no-obligation) proposal based on your unique business needs.