Customer Journeys That Grow Your Business
We know every eCommerce brand has a unique relationship with their audience! That’s why we create tailored customer journeys for nurturing a new subscriber to complete their first purchase, recovering abandoned carts, generating reviews and UGC, and driving up your customer lifetime value.
01 BRAND AUDIT
It all begins with a free audit of your brand! Here we uncover your current opportunities for growth and create a (no-obligation) proposal based on your unique business needs.
02 TAILORED STRATEGY
We analyze the performance of your eCommerce store at each stage of the funnel, and craft custom strategies to improve conversion and customer experience at each touchpoint.
03 CLIENT APPROVAL
We guide you through each step of the strategy so you can be sure we’re delivering maximum value to your business — and building upon what’s already working well for your brand.
04 JOURNEY CREATIVE
We then have our team of talented creatives to turn the strategy into beautifully-designed, highly-personalised touchpoints that will guide your customers along their unique buyer journey.
05 JOURNEY BUILD
Next our expert technical specialists go to work building your campaigns and flows, while seamlessly integrating a variety of marketing technologies to support your customer journey.
06 TEST & OPTIMISE
Next we set it live! But the work doesn’t stop there… We continue to test the creative and technical aspects of your buyer journey to optimize performance and customer lifetime value.
WE’RE NOT JUST ANOTHER
EMAIL MARKETING AGENCY
We hate to sing our own praises but… there’s a reason market-leading brands from all over the world choose to work with Andzen.
We were the first Klaviyo Elite Master Partner (their exclusive top tier) in APAC and the fifth in the entire world. After many years working with the Klaviyo team, getting our clients best-in-class results — it’s fair to say that we know the platform better than almost any service provider on the planet. Our leadership team have worked closely with Klaviyo for a number of years now and we have built a strong working relationship, that we’re extremely proud of.
We were also among the first marketing agencies (globally) to join the Shopify Plus Partner Program. With powerful insights, support, services and tools — we’re uniquely equipped to help your online store grow and reach its full potential!
We use email, SMS, and Messenger to simulate a personal 1-to-1 shopping experience for your online customers. We help you cultivate an engaged audience, eager to hear about every new product drop, seasonal promotion, or cross-sell offer.
With our email marketing services, we help your brand to collect data, build on-brand customer experiences, and deliver personalized touchpoints at the right time — to convert and retain more customers. We only send the kinds of emails your customers’ love.
Take a look-see at what we’ve been up to…
We could tell you more about Andzen but our amazing clients say it oh-so well!
Our brand Cheeky Chickadee has been working with the andzen team for over two years now. In that time, they've played an instrumental role in helping us grow our revenue by around 200%. andzen's helped us do this by scaling up our conversations with our community without losing our brand's unique voice and personalised tone of communication. By taking the lead on our customer journey strategy, andzen has been responsible for implementing advanced data capture onto our site, tailoring email campaigns...
Our account manager Elise is positive, delivers clear reports and updates and is always ready to help with any of our queries. Andzen has been instrumental in helping us build our email marketing strategy from scratch with everything from excellent graphic design to optimised flows and fast troubleshooting.
This is the greats and best E-Commerce Agency in the world… Tribute. Long time ago, me and my company World Fitness Australia were hitchhiking down a long and lonesome road. Then all of a sudden there stood a shiny Elise in the middle of the road. And she said! “We can make you the best email marking campaigns and automations in the world.” Needless to say, I was stunned. And with that our competition was done. But one and one makes two and two and one makes three it was destiny, and once every hundred thousand years or so an agency comes along and the grass doth grow. But this is not the greats agency in the world, no this is just a tribute. But seriously…five stars doesn’t convey the effect these guys and Elise especially has had on our business. This was not the greatest review in the world. This was just a tribute.
Andzen came highly recommended to us and did not disappoint. Not only did they show incredible expertise and skill on our desired platform (Klaviyo), but they took the time to understand our business and our customer-base and significantly improved our eMail marketing presence and performance... and brought ideas and skills to the table that we hadn't even thought of / definitely didn't have ourselves. They have helped to push our eMail marketing channel/s into one of our most valuable marketing tools. Aside from their tech skills, they were friendly, professional and really easy and accomodating to work with. We're still working with them on our core business now and have commissioned them to help us launch a new business.
As a global Klaviyo Master Elite Partner, it brings us a lot of excitement to announce that Klaviyo has officially launched Klaviyo One — an enterprise-grade platform. In the ever-growing world of eCommerce, customer data is available by the bucket...
Earlier this year a fast fashion giant was fined a hefty amount of money for filtering out not-so-hot customer reviews from appearing online. Now, we won’t name names ( if you’re interested, do yourself a Google) but for obvious reasons...
It’s inevitable that some email campaigns (like new collection launches and major sales events) will perform better than others. But with regular A/B testing, you’re able to make strategic changes and improve your key metrics for all emails you send....
At Andzen, we go by the Japanese concept of ‘Kaizen’ which means continuous improvement — there’s no ‘set it and forget it’ around here. We will always look for ways to improve and strive for better results, especially as new...
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Ready To Chat About Your Customer Journey?
Get started today with a complimentary audit of your brand — and discover your best opportunities for growth! We’ll also create a (no-obligation) proposal based on your unique business needs.