Customer Journeys That Grow Your Business
Our Process
We know every eCommerce brand has a unique relationship with their audience! That’s why we create tailored customer journeys for nurturing a new subscriber to complete their first purchase, recovering abandoned carts, generating reviews and UGC, and driving up your customer lifetime value.
01 BRAND AUDIT
It all begins with a free audit of your brand! Here we uncover your current opportunities for growth and create a (no-obligation) proposal based on your unique business needs.
02 TAILORED STRATEGY
We analyze the performance of your eCommerce store at each stage of the funnel, and craft custom strategies to improve conversion and customer experience at each touchpoint.
03 CLIENT APPROVAL
We guide you through each step of the strategy so you can be sure we’re delivering maximum value to your business — and building upon what’s already working well for your brand.
04 JOURNEY CREATIVE
We then have our team of talented creatives to turn the strategy into beautifully-designed, highly-personalised touchpoints that will guide your customers along their unique buyer journey.
05 JOURNEY BUILD
Next our expert technical specialists go to work building your campaigns and flows, while seamlessly integrating a variety of marketing technologies to support your customer journey.
06 TEST & OPTIMISE
Next we set it live! But the work doesn’t stop there… We continue to test the creative and technical aspects of your buyer journey to optimize performance and customer lifetime value.
WE’RE NOT JUST ANOTHER
EMAIL MARKETING AGENCY
We hate to sing our own praises but… there’s a reason market-leading brands from all over the world choose to work with Andzen.
We were the first Klaviyo Elite Master Partner (their exclusive top tier) in APAC and the fifth in the entire world. After many years working with the Klaviyo team, getting our clients best-in-class results — it’s fair to say that we know the platform better than almost any service provider on the planet. Our leadership team have worked closely with Klaviyo for a number of years now and we have built a strong working relationship, that we’re extremely proud of.
We were also among the first marketing agencies (globally) to join the Shopify Plus Partner Program. With powerful insights, support, services and tools — we’re uniquely equipped to help your online store grow and reach its full potential!
Our Services
EMAIL MARKETING
With our email marketing services, we help your brand to collect data, build on-brand customer experiences, and deliver personalized touchpoints at the right time — to convert and retain more customers. We only send the kinds of emails your customers’ love.
SMS MARKETING
Get your offers seen. With SMS we help you to communicate with your customers faster, and on the channel that they prefer.
MARKETING AUTOMATION
We create strategic, automated communications, to deliver 1-to-1 shopping experiences for customers at all stages of their buyer journey.
LOYALTY MARKETING PROGRAMS
Incentivise loyalty, hit sales targets, and protect your margins.
ECOMMERCE MARKETING CONSULTING
Expert advice on driving up customer acquisition and retention.
Our Work
Our Partners
Our Clients
Our Testimonials
Our Blog
THE ANDZEN APPROACHEp 03: Jess and Jeremy from Klaviyo Massive episode this month with Jess McMahon - Principal CSM AND Jeremy Singh - Senior Partner Manager BOTH from Klaviyo. We're back in Sydney in the studio chatting AI, specifically Klaviyo AI and all the...