What Is Okendo?
Okendo is a User Generated Content (UGC) platform built exclusively for Shopify users.
From requesting reviews, incentivising UGC such as photos and videos, to displaying this content in channels like email, Google Shopping and Facebook to increase conversions, Okendo is an all-in-one review platform.
Around 90% of people consult online reviews before making a purchase, and Okendo makes it easy to collect and showcase yours.
Reviews are an excellent way to build trust with your customers and foster customer loyalty – Okendo even integrates with loyalty platforms such as Loyalty Lion and Smile.io so you can reward customers for reviewing their purchase.
Okendo also integrates with many other platforms, including Klaviyo, Foursixty, and Postscript, so you can make the most out of your reviews and maximise the customer experience.
From showcasing reviews on site and in carousels, to displaying reviews throughout the customer journey in email campaigns and automations, Okendo gives you the power to leverage high-value customer reviews.
Okendo helps merchants achieve maximum results – and they have the proof to back it up.
With Okendo, merchants on average see an increase of 10% in AOV, and customers are 4-5x more likely to convert when they interact with Okendo.
Not to mention, those who use Okendo generate more reviews than when using other platforms – 3.4x more reviews on average (to be exact).
How Andzen Can Help Okendo Merchants?
As a certified Okendo partner, our team has extensive knowledge and experience of the platform and its capabilities.
Reviews and UGC are a vital part of building a brand that customers trust, and pushing new customers over the line to make their first purchase.
That’s why our Account Managers will craft strategies that are tailored to your store to suit your customer’s behaviours and maximize your ROI.
With Okendo, we’re able to request reviews from your customers at the right time – whether it’s in a dedicated review flow, or intertwined into a Post Purchase Series.
As Australia’s first certified Klaviyo Master Platinum Partner, our team knows how to get the most out of your Okendo x Klaviyo integration.
With this powerful integration and its features, our team is able to segment customers, and personalize messaging based on their experience.
For example, if a customer hasn’t left a review before, our copywriting team will tailor the messaging to explain how simple the process is.
With this integration, we’re also able to reduce cart abandonment by displaying star ratings on products dynamically displayed in cart reminder emails.
Okendo integrates with numerous loyalty platforms, so our Account Managers can maximize your integrations and customer engagement by providing appropriate incentives for leaving a review.
The power of positive reviews is massive, with customers likely to spend on average 31% more if a business has glowing reviews.
Plus, requesting reviews works in your favour because you get to receive honest feedback from your customers and make improvements to products or customer service where necessary.
We focus on lifecycle marketing when implementing review strategies with Okendo, so your customer journey is a great one.
With our custom consulting services, we’re also able to evaluate your existing method of collecting and showcasing customer reviews, and provide recommendations to optimize your results.
Our Okendo Clients
We’ve implemented successful Okendo strategies for existing Okendo clients, those who were using other review platforms but weren’t getting the ROI expected, plus those who had no review strategy in place.
Our Okendo clients range from small businesses to global brands and come from various eCommerce industries, including:
Okendo Case Studies
Find out how we achieved over 424% ROI for Sunnylife by integrating their review collecting method with Okendo throughout their email automations.
Discover how we used the Okendo x Klaviyo integration to build a flow that targets World Fitness’ customers at the right time to request a product review.
Find out our strategy to recover more abandoned carts for Tropeaka by using Okendo’s integration with Klaviyo.
Learn how we generated more Google reviews for Mr Pool Man using the Okendo x Klaviyo integration.