About Us
At Andzen, we deliver world-class marketing and business solutions to ambitious e-commerce merchants. We’re a boutique global team, and we thrive on moving fast, working smart, and finding creative solutions. We’re looking for a CRM Specialist who’s not just sharp with clients and campaigns, but who’s an AI power user, self-starter, and relentless learner. If you’re excited to blend client relationships with hands-on CRM craft, this role is for you.
The Role
As a CRM Specialist, you’ll own the client relationship and the CRM strategy behind it, guiding clients through their lifecycle marketing, retention, and automation programs while making sure delivery lands on point. You’re mostly client-facing, but you’re not afraid to jump into Klaviyo (or any other platform) to unblock your team, QA a flow, or answer a technical question in real time.
What sets this role apart is how you work. AI isn’t a tool you occasionally reach for. It’s embedded in how you think, plan, write, analyse, and execute. You’ll use AI to move faster than the old way of working allows, and you’ll constantly be experimenting with new ways to deliver smarter outcomes for clients.
This role requires a mix of polish and grit. One day you’ll be running a client strategy call and presenting results, the next you’ll be using AI agents to pull together a segmentation analysis or troubleshoot a deliverability issue. You’ll thrive on autonomy, take initiative when answers aren’t obvious, and enjoy the rhythm of working across global time zones.
Key Responsibilities
- Own the client relationship, including communication, expectations, strategy, and overall satisfaction.
- Use AI chat, GPTs, agents, and automations every day as your default way of working, not as an afterthought.
- Guide CRM strategy for your clients across lifecycle flows, campaigns, segmentation, retention, and growth opportunities.
- Support the delivery of client work, on time, on budget, and aligned with client goals.
- Get hands-on in Klaviyo and other platforms when your team needs support, or when speed matters.
- Prepare and present client reports that explain performance clearly and surface the next opportunity.
- Collaborate with Project Managers, Digital Producers, and specialists to keep projects moving seamlessly.
- Contribute to quality assurance, making sure everything that goes out meets our standard.
- Resolve client issues proactively and work with the team to put lasting fixes in place.
- Spot new business opportunities and support renewals alongside the Sales Team.
- Develop a deep understanding of each client’s business so your recommendations actually move the needle.
What You’ll Need
- AI fluency as a baseline. You’re a genuine power user who experiments, adapts, and applies AI to deliver smarter, faster outcomes. This is the differentiator, not a nice-to-have.
- Strong communication skills to lead client relationships and manage expectations with confidence.
- A proactive, problem-solving mindset with a sharp eye for detail.
- Ability to work autonomously in a remote-first environment and stay productive across global time zones.
- An unrelenting work ethic. What you lack in technical expertise you make up for in determination, grit, and a drive to learn.
- Familiarity with Klaviyo or similar marketing automation platforms, or a clear willingness to learn fast.
- A passion for e-commerce and digital marketing, with a client-first mindset.
Why Join Us?
- Learn from senior team members and grow in a supportive environment.
- Work with leading e-commerce brands and cutting-edge technologies.
- Join a vibrant, global culture that values teamwork, innovation, and ownership.
- Competitive salary and opportunities for career growth worldwide.
Why Andzen
Andzen is a Customer Journey & CRM agency helping ambitious ecommerce brands turn browsers into buyers and buyers into loyal advocates.
We’re now entering the next evolution of our business, building the agency of 2026: one where AI, automation, and human creativity work side by side to deliver smarter, faster, more powerful outcomes.
You’ll join a company that values curiosity over comfort, experimentation over repetition, and results over ego. If you want to build what’s next, not just operate what’s known, you’ll fit right in.