AI Automation Specialist

Department: Automation & Production
Location: Remote – Australia (Australia)

The role in a nutshell

The AI Automation Specialist sits at the heart of Andzen’s shift toward an AI-first 2026.
You’ll be part of the newly formed Automation & Production department — the team responsible for building, testing, and deploying the intelligent marketing systems that power our clients’ customer journeys.

You won’t just follow a checklist. You’ll experiment, problem-solve, and apply AI tools to design faster, smarter ways to deliver results. From Klaviyo automations and CRM integrations to AI-assisted personalisation and customer data workflows — you’ll be the hands-on builder turning strategy into scalable, automated systems.

What you’ll do

• Build, optimise, and maintain client automations, campaigns, and customer journeys using tools like Klaviyo and connected CRM, ecommerce, and CX platforms.
• Apply AI tools (ChatGPT, Claude, Klaviyo AI, Zapier, Make, N8N, etc.) to streamline production, prototype solutions, and accelerate delivery.
• Collaborate with Client Success and Strategy teams to translate briefs into technical, automated, and measurable implementations.
• Develop new internal frameworks, workflows, and processes that improve team efficiency, accuracy, and scalability.
• Continuously test, learn, and document new AI-driven production methods and tools.
• Identify opportunities to improve client results through smarter automation, data enrichment, and personalisation.
• Contribute to the evolution of the Automation & Production department — shaping what world-class AI-powered marketing delivery looks like at Andzen.

What success looks like

• Projects and tasks are delivered accurately, on time, and at a higher level of automation than before.
• New workflows and tools you introduce reduce manual effort and increase output quality.
• You can clearly demonstrate how AI or automation improved a client deliverable.
• You’re seen internally as a go-to problem solver — curious, proactive, and fast to adapt.
• The department’s methods, systems, and results evolve because of your experimentation.

Who you are

You’re a hands-on builder who loves finding smarter ways to get things done. You’re as comfortable wiring up a CRM integration as you are prompting an AI to speed up email generation or troubleshoot a complex flow.

You thrive in environments that change quickly. You question how things are done, find better ways, and share what you learn. You’re proactive, not reactive — the kind of person who sees “automation” and thinks opportunity, not threat.

Skills & experience

• Strong working knowledge of Klaviyo (campaigns, flows, segmentation, support, CDP, reporting).
• Familiarity with ecommerce and CRM platforms (Shopify, Gorgias, Okendo, Rebuy, ReCharge, etc.).
• Experience building or maintaining marketing automations and integrations.
• Curiosity and confidence using AI tools (ChatGPT, Claude, Klaviyo AI, Make/Zapier).
• Competence with data handling (CSV, APIs, webhooks, JSON basics).
• Clear communication and collaboration skills — you make complex things easy to follow.
• (Bonus) Experience with experimentation tools, custom scripting, or light coding.

Why Andzen

Andzen is a Customer Journey & CRM agency helping ambitious ecommerce brands turn browsers into buyers and buyers into loyal advocates.

We’re now entering the next evolution of our business — building the agency of 2026: one where AI, automation, and human creativity work side by side to deliver smarter, faster, more powerful outcomes.

You’ll join a company that values curiosity over comfort, experimentation over repetition, and results over ego. If you want to build what’s next, not just operate what’s known — you’ll fit right in.