Strategic Account Manager
LOCATION
AU: Brisbane, Australia
THE COMPANY
We are a highly skilled Australian-based customer journey specialist agency undergoing a growth spurt. We’re experts in our field, using data to create smart marketing solutions that nurture visitors into customers and ultimately brand advocates.
We work hard, play hard and have a great work culture. At our offices you’ll find a talented, motivated team of energetic colleagues, not to mention arcade machines, beer taps, espresso machine, dining booths and more.
THE ROLE
We’re looking for a self-motivated individual who can work in a fast-paced environment that is both demanding and fulfilling.
Reporting to the General Manager, you will be responsible for getting us started in the US with your own local select number of clients. You will be responsible for the management of client relationships, their strategic direction and ensuring your team are aligned and performing to achieve significant outcomes for your clients.
You will have expert interpersonal skills and a high standard of written and verbal communication standards. The role is crucial as you’ll be the communication conduit between your clients and your team.
You’ll be the client advocate but also be required to have a strong constitution to ensure expectations are correctly maintained and relationships developed.
RESPONSIBILITIES
- You’ll work closely in one of four pods with a limited number of clients.
- Your pod will be providing strategy, design and execution of digital marketing and creative campaigns for great clients across a wide range of sectors.
- Effectively communicating with peers. Specifically around client deliverables to ensure expectations are exceeded as often as possible.
- You’ll work closely with your team and be involved in the overall creation process with them.
- Working with sales and management to identify future opportunities for Andzen to assist clients.
- You’ll be part of the larger agency operating in a niche segment of digital marketing – making serious waves for our clients.
ABOUT YOU
- You’re ambitious and excited about working in a fast-paced agency alongside like-minded colleagues.
- You’re experienced in digital marketing and appreciate the width and breadth of this in 2019
- You’re don’t shy away from new tasks and opportunities to learn new skills
- You’re a natural leader and can motivate your team to achieve greatness
- You’re organised and conscientious
KEY REQUIREMENTS
- Account management experience
- Digital marketing experience
- Minimum of 1 years agency or 3 years client side
- Excellent written and spoken communication skills
- Great time management, with the ability to prioritise work effectively
- Confidence in working autonomously
GREAT TO HAVE
- Team management experience
- Prior email marketing, marketing automation, CRO and/or SaaS experience
- Excellent relationship building skills
- A demonstrated personal social media presence